PROOF OF PERFORMANCE
Real Brands. Real Scale.
See how we helped brands navigate the jump from $10M to $100M+ while increasing operational efficiency and protecting margins.
CASE STUDY 01
Pier 1 Imports
The Challenge
Pier 1 Imports faced a critical inflection point: the iconic home décor brand needed to rebuild its commerce infrastructure after years of fragmented systems and operational inefficiencies. Delivery times had ballooned to 9 days average, fulfillment costs were unsustainable, and the brand had zero multichannel revenue beyond its own website.
The WISMO (Where Is My Order) inquiry volume was overwhelming customer service, eating into margins and damaging brand reputation. Pier 1 needed a complete operational transformation—and fast.
The Results
- Achieved $15M total win through shipping cost savings and revenue growth
- Slashed delivery times from 9 days to 4 days—a 56% improvement
- 84% reduction in WISMO customer service inquiries
- 99% same-day shipping rate achieved and maintained
- Grew multichannel revenue from 0% to 20% of total revenue
- Launched on multiple marketplace channels in under 10 days each
"1Commerce completely transformed how we operate. The speed of deployment, the fulfillment accuracy, and the multichannel growth they unlocked in such a short window was unlike anything we'd experienced with previous solutions."
Bradley Coyne
CTO, Pier 1 Imports
CASE STUDY 02
Compass Health Brands
The Challenge
Compass Health Brands had a strong product portfolio and ambitious growth targets, but their existing infrastructure couldn't support rapid retail expansion. Securing placement in major national retailers like Walmart required EDI compliance, logistics capabilities, and data management that their team couldn't execute at speed.
Fulfillment costs were eating into margins while the team struggled to manage inventory accuracy across multiple distribution points. A systematic solution was needed to unlock the next growth phase.
The Results
- Secured placement in 2,000 Walmart store locations
- 20% YoY revenue increase—from $80M to $96M—in just 12 months
- 15% reduction in total fulfillment costs
- 30% surge in first-time customer acquisition
- EDI compliance and retailer onboarding completed in weeks
- Real-time inventory visibility across all distribution points
"The scale of what 1Commerce helped us achieve in 12 months—2,000 Walmart locations, $16M in revenue growth, 15% cost reduction—would have taken us years to accomplish alone. They're not a vendor. They're a true operating partner."
Stuart Straus
CEO, Compass Health Brands
MORE SUCCESS STORIES
Additional Brands We've Scaled
Dressbarn
Digital-first transformation enabling multichannel relaunch with unified commerce infrastructure and accelerated marketplace growth.
Learn more →SHEIN
Enterprise-scale marketplace and fulfillment optimization supporting ultra-high-velocity inventory and global distribution requirements.
Learn more →Gordon Brothers
Complex multi-brand asset liquidation and recommerce operations managed through 1Commerce's unified platform and dedicated operator team.
Learn more →Your Success Story Starts Here.
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